Contact Isabelle & FAQs
Call us toll-free between 7:00 A.M. and 8:00 P.M.(CST) at (504) 398-0365 or 1-877-665-8687 (TOUR). You can email us at firstname.lastname@example.org or just use the form below.
Pick Up, Drop Off, and Tour Times
Q: How often do your tours go out?
A: We offer tours 7 days a week – any day we reach the minimum number of participants for each tour.
Q: Where do you pick up?
A: We pick up in New Orleans at any hotel, Bed & Breakfast or select Airbnbs, uptown (close to St. Charles Ave.), in (or close to) the French Quarter, and on the Westbank.
We do not pick up by the airport, in New Orleans East, in Slidell, or on the North Shore.
On some plantation tours we can pre-arrange a pick up at the La Quinta Hotel at 5900 Veterans Blvd. in Metairie, LA
Q: Where do you drop off?
A: Same places we pick up.
Q: At what time and place will you pick us up?
A: We will provide your exact pickup time the day before your tour – most pickup times are 15-30 minutes prior to the tour start time.
Payment and Cancellation
Q: How can we pay?
A: If you book through our website, we will charge you automatically using the credit card information you supply. You may also contact Isabelle to book over the phone.
Q: Can we book at the last minute?
A: Yes, in that case, there are 2 methods of payment:
1) We take a credit card prepayment over the phone and that will hold your places, or
2) if you wish to pay our Driver-Guide in cash as you board our tour van, we require a credit card to hold and guarantee your seats once we confirm the tour.
Q: What happens if we cancel a reservation?
A: On regular tours, we must have at least 48 hours notice of cancellation prior to the tour in order to get a full refund. Last minute cancellations incur a 50% cancellation fee. Cancellations made the day of the tour and “no shows” are non-refundable. To change or cancel a reservation, please contact Isabelle at 504-398-0365. On private tours, the cancellation penalty can be different.
Q: Do you include a tip in the price, and if not, what is a customary?
A: No, it is not. Usually, a 15 to 20 % gratuity is welcome when the driver/guide meets or exceeds your expectations, and they will!
Q: Do you give any discounts?
A: Yes, we do offer a 10% discount to active military personnel only
Q: Do you pay travel agents a commission?
A: Yes we pay travel agents with an I.A.T.A. number a 10% commission after the tour has been taken.
Q: What if I have a special need?
A: Please tell us in advance if you have any special needs, car sickness, diet or disability, so we can accommodate you better.
Q: Can we do a morning tour and an afternoon tour on the same day?
A: We do not recommend doing this because most of our tour times overlap slightly.
Q: What if it rains? Do you cancel our tour?
A: We never cancel a tour once we confirm it! We go rain or shine unless there is a hurricane or a flood! Normally, our rain events are of a tropical nature. Rain showers are very localized and don’t usually last very long. We have ponchos and golf umbrellas on board for those who forget to bring their own. In case of lightning, we may shorten, postpone, or replace the airboat tour with the Cajun Bayou tour because it is a covered boat.
Q: Are your vans wheelchair accessible?
A: Our tour vans cannot accommodate wheelchairs, even collapsible ones.
Q: Do we have to walk a lot?
A: Usually very little, it depends on the tour.
Q: Do you allow smoking on board?
A: No, sorry, we do not ever allow smoking on board.
Q: Do we have to worry about bugs and mosquitoes?
A: No, the swamps and bayous where we go do not have stagnant water. The water is running and fluctuating, therefore there are no bug problems there.
Q: What’s the difference between a bayou tour and a swamp tour?
A: They are the same thing!
Q: How far away from New Orleans are the plantations?
A: On average, about a 60-90 minute drive from the city.
Q: What do we wear, is there a dress code?
A: No, there is no dress code, wear whatever you feel comfortable in. For the airboat ride, we recommend glasses or sunglasses for eye protection as we go fast!
Q: I left something in the van, what do I do?
A: We are usually unable to bring back lost items to your hotel. If you believe you left something behind, please call us.